NexoPad

Template to reply to a guest complaint during their stay

To handle a complaint while the guest is still staying and explain what will be done and when.

HospitalityTone: Empathetic57 words
Hi customer name, Thank you for letting us know. We're very sorry about Issue; that's not the experience we want you to have. Here's what we're going to do: Solution and timing Gesture If anything else isn't as it should be, tell us right away so we can fix it while you're still with us. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /guestcomplaint.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /guestcomplaint and fill in the blanks.