NexoPad

Lost and found reply email template for hotels

To reply to a guest asking about something they left behind at the property or restaurant.

HospitalityTone: Friendly69 words
Hi name, Thank you for reaching out. We've looked for Lost item and Result Next steps (pickup, shipping and cost) We keep lost items for How long items are kept. For shipping, we'll need your full address and a contact phone number. If you'd rather someone else pick it up on your behalf, send us their full name so we can hand it over without any issue. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /lostfound.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.