NexoPad

How to respond to a bad restaurant review: reply template

To publicly reply to a customer unhappy with the food, service or wait at the restaurant.

HospitalityTone: Empathetic81 words
Hi name, Thank you for sharing your experience. We're very sorry that What went wrong (food, service, wait) wasn't up to standard; that's not what we want for anyone who sits at our tables. We've already discussed it with Team and taken action: What has changed We'd love the chance to make it right. If you write to us at Contact email or phone, we'd be glad to welcome you back so you can see the difference for yourself. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /restreview.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.