NexoPad

Positive guest review reply template

To thank a guest for a positive review in a personal, non-generic way.

HospitalityTone: Warm62 words
Hi customer name, Thank you so much for your review and for taking the time to write it. We're delighted to hear you enjoyed What the guest highlighted. We'll share it with the whole team, especially Person or area mentioned, who will be thrilled to read it. It will be a pleasure to welcome you back on your next visit. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /goodreview.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /goodreview and fill in the blanks.