NexoPad

Overpayment refund email template

To tell a client they paid more than they owed and explain how they'll get the difference back.

FinanceTone: Friendly56 words
Hi customer name, While reviewing payments, I noticed you paid Amount paid for invoice Invoice number, but the invoice total was Invoice amount. We'll return the difference Refund method. You should see it within a few business days. If you'd prefer a different option, let me know by date + 3 days. Thanks for your trust,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /overpayrefund.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /overpayrefund and fill in the blanks.