NexoPad

Email template to ask your bank about a failed transfer

To ask your bank or payment provider why a transfer didn't go through.

FinanceTone: Clear60 words
Hi customer name, I'm writing about a transfer of Amount that Issue. Here are the details: • Date: Transfer date • Reference: Transaction reference • Recipient: Recipient name or account Could you tell me why it failed, whether the money has been returned to my account, and how to resend the payment without being charged twice? Thanks for your help,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /failedtransfer.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /failedtransfer and fill in the blanks.