NexoPad

IT ticket closed due to no response email template

To let someone know their ticket was closed because they didn't reply, and how to reopen it.

IT supportTone: Friendly58 words
Hi customer name, We've closed ticket Ticket number about Ticket subject because we haven't heard back from you since Date of last message. We're assuming the issue has been resolved. If not, no problem: How to reopen. If it happens again later, mention this ticket number so we have the full history at hand. Thanks for your time,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /ticketclosed.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /ticketclosed and fill in the blanks.