NexoPad

Missed appointment (no-show) message template

To write kindly to a patient who missed their appointment and offer a new one.

HealthcareTone: Friendly79 words
Hi customer name, On Appointment date we were expecting you at Time with Provider name, but we didn't get to see you. We understand that things come up. If you'd like, we can find you a new appointment. Reply to this message with the days and times that work for you and we'll book it. If you can't make it another time, please let us know in advance so we can offer the time to another patient. Best regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it or copy it

    Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.

  2. 2Create the snippet

    In NexoPad, create a new snippet, paste the text and give it the shortcut /missedappt.

  3. 3Type it anywhere

    In Gmail, Zendesk or any website, type /missedappt and fill in the blanks.