NexoPad

Email template to decline a legal case and refer the client elsewhere

To respectfully tell a prospective client that the firm cannot take the matter and point them to another option.

LegalTone: Respectful75 words
Dear name, Thank you for considering our firm for your matter regarding Type of matter. After an internal review, we regret to inform you that we are unable to take it on Reason. This decision does not reflect any view on your case. We suggest contacting Recommended firm or service as soon as possible, as some matters may be subject to deadlines. If you gave us any documents, we will return them promptly. Kind regards,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /declinecase.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.