NexoPad

Email template asking a customer to update the payment card on file

To let a client know a charge failed and ask them to update the card on file.

FinanceTone: Friendly66 words
Hi name, We weren't able to process the payment for Plan or service because the card we have on file Reason. To avoid any interruption in service, could you update it by date + 5 days? You can do it here: Link to update the card We will never ask for your card details by email. If you've already updated it, please ignore this message. Thanks,

The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.

How to use it in NexoPad

  1. 1Add it

    Click “Add to NexoPad”: it’s saved as a snippet, with its variables.

  2. 2Type the shortcut

    In Gmail, Zendesk or any website, type /updatecard.

  3. 3Fill in and done

    NexoPad asks you for the missing details and fills in the dates for you.