How to politely decline a request email template
To turn down a request kindly and, if you can, offer another way forward.
CommunicationTone: Respectful53 words
Hi customer name,
Thanks for thinking of me for Request. I've given it some thought, and this time I won't be able to help: Reason.
Alternative or who else could help
I'm sorry I can't give you a different answer, and I hope you find a way to get it done.
Best regards,
The parts in blue fill in on their own, or NexoPad asks you for them when you type the shortcut.
How to use it in NexoPad
1Add it or copy it
Click “Add to NexoPad” if you have the extension, or “Copy for NexoPad”: it’s copied with its variables.
2Create the snippet
In NexoPad, create a new snippet, paste the text and give it the shortcut /decline.
3Type it anywhere
In Gmail, Zendesk or any website, type /decline and fill in the blanks.