Guides to write and work faster
Tips, templates and shortcuts for Gmail, LinkedIn, support and everyday work in the browser.
WhatsApp Business automatic messages: how to set them up, with 36 examples
Greeting message, away message and quick replies in WhatsApp Business: how to set them up on Android and iPhone, plus 36 examples by type of business.
Replies to positive reviews: examples to copy
Twelve replies to positive reviews ready to adapt, with what Google, Trustpilot, Apple and Booking.com ask for and tricks to avoid posting the same reply every time.
Live chat responses
Templates for every moment of a support chat, from greeting to closing, and tips to reply fast without sounding like a robot.
How to apologize to a customer by email
The structure of a good apology, the mistakes that ruin it and five examples by reason: delays, invoice errors, long waits and more.
How to ask customers for reviews
When and how to ask for reviews, what the rules forbid and example messages for email, WhatsApp and after a purchase.
Macros and quick replies in Zendesk and Intercom
How Zendesk and Intercom macros work, how to insert them in seconds and how to use the same replies outside those tools.
How to respond to negative reviews
The steps to answer a bad review without making things worse, with five response examples depending on the complaint.
WhatsApp Web quick replies
How to reply in seconds on WhatsApp Web with text shortcuts, plus ready-made templates for customer service and sales.
20 customer service reply templates
Greetings, orders, refunds, technical issues and closings: 20 support replies ready to copy and personalize.