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Agencies/projectonhold

Put a project on hold

Hi name, To keep moving on Project name, we need the following: What's missing (materials, answers or approvals) We first asked for this on Date of first request and haven't received it yet, so as of today, today’s date, we're putting the project on hold. That way we avoid working on assumptions that might need to be redone later. As soon as you send it, we'll pick things back up. Please note that the delivery date Impact on delivery. If you need help pulling it together, let me know. Best regards,
6 variablesFirm
Education/officehours

Reply to a student asking for help

Hi name, Thanks for reaching out. You did the right thing by asking: getting help early is part of learning. Let's meet during office hours on Day and time Place. To make the most of our time, please bring: • The exercises or topics you're stuck on. • What you've already tried. In the meantime, you might find this helpful: Recommended resource. If that time doesn't work for you, let me know when you're free and we'll change it. Best,
4 variablesWarm
Legal/conflictcheck

Notify a pending conflict of interest check

Dear name, Thank you for contacting us about Type of matter. Before we can accept the engagement, our firm must complete an internal conflict of interest check, a standard step for every new matter. To do this, please send us the following information: Information we need We expect to get back to you by date + 3 days. In the meantime, please do not send us any confidential documents yet. Kind regards,
4 variablesProfessional
Admin/hotelbooked

Confirm a hotel for a business trip

Hi name, Your hotel for the trip to City is confirmed. • Hotel: Hotel name and address • Check-in and check-out: Dates of stay • Rate: Rate The booking is under your name and Payment. I forwarded you the confirmation email in case the front desk asks for it. If you want to change anything, let me know and I will take care of it. Have a good trip,
6 variablesClear
Support/replacement

Let the customer know a replacement is on its way

Hi name, We're sorry Product arrived faulty. We've already sent you a new one free of charge: it ships today with tracking number Tracking number and should reach you by date + 4 days. As for the faulty unit, Faulty unit. If the new one gives you any trouble at all, write to us and we'll sort it out right away. Best regards,
5 variablesFriendly
Communication/teamgoodnews

Share good news with the team

Hi team, I have some great news: The good news. It's something we've been working toward for a while, and it shows that the effort of these past months has paid off. The credit goes to the whole team, and I especially want to recognize: People or efforts you want to recognize Thanks to this, What it means for the team. Closing. Thanks, everyone,
4 variablesWarm
Sales/accountmgr

Introduce your account manager

Hi name, Now that you’re officially a customer, I’d like to introduce you to Account manager’s name, who will be your main point of contact from here on. They’ll help you with Help with. I’ve shared everything we discussed, so you won’t need to repeat anything. You can reach them at Account manager’s email. I’m still around if you need me. Thanks again for your trust. Best,
4 variablesProfessional
Healthcare/dentalclean

Dental check-up or cleaning reminder

Hi name, This is a friendly reminder from Dental clinic name that you're due for your Visit type. Your last visit was in Month of last visit. You can book here: Booking link or phone number. Or simply reply with the days and times that suit you, and we'll suggest a slot. Thank you for choosing us. Best regards,
5 variablesFriendly
Personal/engaged

Congratulate someone on their engagement

Congratulations, name! I just heard you're engaged to Partner's name, and I couldn't be happier for you. It's easy to see how good you are together and how much you care for each other. Enjoy every moment of this exciting time, from the plans to the celebrations. If you ever need a hand with the preparations, count me in. Big hugs to you both,
2 variablesCheerful
HR/applicationok

Confirm a job application was received

Hi name, Thank you for applying for the Position role. We're confirming that we've received your application. Here are the next steps: 1. We'll review all applications until Closing date. 2. If your profile is a good fit, we'll reach out to set up a first interview. 3. Either way, we'll let you know the outcome of the process. In the meantime, if you'd like to add any details or have questions, just reply to this email. Best regards,
3 variablesFriendly
Ecommerce/checkaddress

Confirm a shipping address

Hi name, Before we ship your order Order number, we want to make sure it reaches you. This is the address we have: Shipping address It looks like Possible issue. Could you confirm or correct it by replying to this email before date + 2 days? That way we can ship your order without delay. Thank you,
5 variablesClear
Finance/partialpay

Confirm a partial payment

Hi name, We've received your payment of Amount received toward invoice Invoice number. Thank you. With this payment, the remaining balance is Balance due. Please pay it by date + 14 days Payment method. If the amount doesn't match your records or you need more time, let me know and we'll look into it. Best regards,
6 variablesClear
Real estate/viewingsupdate

Update the owner after viewings

Hi name, Here's a quick update on viewings of your property: over Period, Number of viewings interested people have seen it. These are the most common comments: Visitor feedback I'd like to hear what you think: would you rather keep the current terms, or should we talk about an adjustment? If it's easier, we can discuss it by phone When. Best regards,
5 variablesProfessional
Hospitality/houserules

Remind guests of the house rules

Hi name, We want you to enjoy your stay and for the neighbors to have a quiet time too. Here's a quick reminder of the main house rules: • Quiet hours: Quiet hours • Maximum number of guests: Maximum guests • Parties and events Other rules (pets, smoking, trash, pool) Thank you for your cooperation. If you have any questions, just message us here. Best regards,
5 variablesFriendly
IT support/laptopreturn

Request a laptop return

Hi name, We need you to return your laptop (Model or asset tag) Reason. You can drop it off at Drop-off location by date + 5 days. Before you hand it in: • Save your files to the cloud or the shared folder. • Sign out of all your accounts. • Include the charger and accessories. Please don't wipe anything. We'll take care of erasing it securely. Thanks,
5 variablesFriendly
Marketing/mktsurvey

Ask your community to take a survey

Hi name, We want to improve What you want to improve, and nobody can tell us how better than you. We've put together a very short survey: it will take you less than Estimated time. Survey link It will be open until date + 14 days. We'll read every response and let you know what we change because of them. Thanks for giving us a moment,
5 variablesKind
Agencies/newteammate

Introduce a new team member

Hi name, I'd like to introduce Person's name, who is joining our team as Role. Starting Start date, they Their role. A little about their background: Short introduction of the person I've copied them on this email so you have their contact details. Nothing changes in what we agreed: same timelines, same way of working. Best regards,
6 variablesFriendly
Education/certsent

Send a certificate of completion

Hi name, Congratulations on completing Course name. Attached is your certificate of completion, issued on today’s date. Please check that your name and the course details are correct. If you spot any mistakes, let me know by date + 14 days and I'll send you a corrected one. You can How to use it. You've earned it with your hard work. All the best,
5 variablesWarm
Legal/declinecase

Decline a matter and suggest another professional

Dear name, Thank you for considering our firm for your matter regarding Type of matter. After an internal review, we regret to inform you that we are unable to take it on Reason. This decision does not reflect any view on your case. We suggest contacting Recommended firm or service as soon as possible, as some matters may be subject to deadlines. If you gave us any documents, we will return them promptly. Kind regards,
4 variablesRespectful
Admin/bizlunch

Confirm a business lunch

Hi name, I am writing on behalf of Your manager's name to confirm your business lunch. • Restaurant: Restaurant name and address • Day and time: Date and time • Table for: Number of people The reservation is under our company name, so just mention it when you arrive. If you have any allergies or preferences, tell me and I will let the restaurant know. And if anything changes, write to me and I will rearrange it. Best regards,
5 variablesProfessional
Support/servicecredit

Offer a service credit after an outage

Hi name, On Date of the incident, our service What happened, and that affected your work. We're truly sorry. To make up for it, we've added a credit of Credit amount or time to your account. It will be applied automatically to your next invoice, with nothing for you to do. To keep it from happening again: Actions taken Thank you for continuing to trust us. Best regards,
5 variablesSincere
Communication/welcomeback

Welcome a colleague back after leave

Hi name, It's great to have you back. We hope Reason for leave. To help you catch up at your own pace, here's a summary of the main updates: News and changes while they were away If it works for you, let's find some time on Day to talk to go over everything together. No rush: take these first few days to settle back in. So glad you're back,
4 variablesWarm
Sales/casestudy

Send a case study

Hi name, Since you mentioned your main challenge is Prospect’s challenge, I wanted to share how Case study customer or industry handled a very similar situation. In short: Key results from the case study You can read the full story here: Case study link If you’d like, we can go over which parts could apply to you in a short call. How does this week look? Best,
5 variablesFriendly
Healthcare/physiopack

Physical therapy package expiring

Hi name, Just a reminder that you have Sessions remaining sessions left in your physical therapy package, and it expires on Expiration date. So you don't lose them, we recommend booking soon. You can do so here: Booking link or phone number, or by replying to this message with your availability. If you have any questions about the package terms, just write to us and we'll be happy to help. Best regards,
4 variablesClear