NexoPad
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Support/notavailable

Tell a customer a feature isn't available

Hi name, Thanks for asking. I'll be upfront so you don't spend time looking for it: right now it isn't possible to What the customer wants with our tool. Here's what you can do instead: Alternatives I've logged your request for our product team, because requests like this help us decide what to improve. If you tell me what you're ultimately trying to achieve, I'll work with you to find the best way to do it. Best regards,
3 variablesKind
Communication/declinemeeting

Decline a meeting politely

Hi name, Thanks for inviting me to the meeting about Meeting topic. I won't be able to make it this time: Reason. So nothing gets held up, I suggest Alternative. If you need my take on something specific, send it over and I'll reply by date + 2 days. Best,
5 variablesRespectful
Sales/dealkickoff

Schedule the kickoff meeting after signing

Hi name, Now that the contract is signed, it's time to get started. I'd like to set up a 45-minute kickoff meeting on date + 3 days at Time. In that meeting, we'll: • Introduce you to Onboarding contact, who will guide you through the first few weeks. • Go over goals and timelines. • Get the basics set up. To make the most of it, it would help if you could bring What the customer should prepare. If the date doesn't work, suggest another and we'll move it. Best,
5 variablesFriendly
Healthcare/homevisit

Confirm a home visit

Hi name, We're confirming your home visit: • Date: Visit date • Time window: Time window • Address: Home address • Provider: Provider name The provider will call you shortly before arriving. Please make sure someone is home to open the door, and have your ID ready. If anything needs to change, reply to this message in advance. Best regards,
5 variablesClear
Personal/reconnect

Reconnect with an old friend

Hi name! It's been ages since we last talked, and today I thought of you because of Memory or reason (e.g., a song from that trip). It made me smile, and I figured it was about time I reached out. I'd love to hear how everything is going: work, family, plans. If you're up for it, we could catch up over coffee or a quick call, no pressure. Big hug,
2 variablesWarm
HR/sickleave

Confirm sick leave received

Hi name, This is to confirm that we've received your Document dated Start date. You don't need to share anything else about your health. All we ask is that you: • Send any follow-up notes, if there are any, to Where to send them. • Let us know when you're cleared to return so we can plan your return. We've already told your manager so your work can be covered in the meantime. Right now, the important thing is that you get better. Best regards,
4 variablesRespectful
Ecommerce/wishlistsale

Notify about a wishlist item on sale

Hi name, An item you saved to your wishlist is on sale: Product is now Sale price. The offer is valid until date + 3 days or while supplies last, so don't wait too long if you've had your eye on it. You can see it here: Product link If you're no longer interested, you can remove it from your list anytime and we'll stop sending you updates about it. Best,
5 variablesFriendly
Finance/ponumber

Request a PO number

Hi name, The invoice for Project or order is ready. Before I send it, could you share the purchase order (PO) number it should reference? Many accounting teams can't process invoices without one, so I'd rather include it from the start and avoid delays. If you don't use purchase orders, just tell me and I'll send it as is. If I have the number by date + 3 days, the invoice goes out that same week. Thanks,
3 variablesFriendly
Real estate/inspection

Notify a tenant of a property inspection

Hi name, I'm giving you advance notice that we need to carry out an inspection of the home at Property address or reference, as provided for in the lease. • Date and time: Day and time window • Reason: Reason • Approximate duration: Duration You're welcome to be present. If that time doesn't work for you, suggest another before date + 3 days and we'll rearrange. Thanks for your cooperation. Best regards,
6 variablesRespectful
Hospitality/spabooking

Confirm a spa or activity booking

Hi name, Your booking is confirmed: • Service: Treatment or activity • Date and time: Date and time • Price: Price We recommend arriving a few minutes early. What to bring or keep in mind If you need to change the time or cancel, please let us know at least Notice period (e.g., 24 hours) in advance. We hope you enjoy this time during your stay. If you have any questions, you'll find us at the front desk. Best regards,
6 variablesProfessional
Support/doublecharge

Apologize for a duplicate charge

Hi name, You're absolutely right: on Charge date we charged you Amount twice. We're very sorry, that was our mistake. We've already refunded the duplicate charge to your Payment method. You'll see it by date + 7 days, though depending on your bank it may arrive sooner. Your subscription stays the same and you don't need to do anything. If you don't see the refund by then, just reply to this email and we'll look into it right away. Best regards,
5 variablesEmpathetic
Communication/quickcall

Suggest a short call instead of a meeting

Hi name, I saw the invite to discuss Topic. I think we could sort it out faster with a Length call instead of a full meeting. What we need to decide is basically: Points to decide Does Proposed day and time work for you? If you'd rather keep the meeting, no problem; I just wanted to save us both some time. Best,
5 variablesPractical
Sales/priceupnotice

Tell a customer about a price increase

Hi name, I wanted to tell you myself before any automated notice reaches you. Starting date + 30 days, the price of your plan will change from Current price to New price. The main reason is Reason for the increase. As a customer, Offer. If you'd like, we can talk it over on a call and find the option that suits you best. Thanks for continuing to trust us. Best,
6 variablesRespectful
Healthcare/ptcomplaint

Reply to a patient complaint

Hi name, Thank you for letting us know about Reason for the complaint. We're truly sorry your experience wasn't what you expected. We've looked into what happened, and these are the steps we're taking: Steps we will take If you'd like, Manager name can call you to talk it through. Just tell us which day and time work for you. Your feedback helps us improve the service we provide to all our patients. Best regards,
4 variablesEmpathetic
Personal/movingabroad

Say goodbye to a friend moving abroad

Hi name, I still can't quite believe you're moving to Destination country or city. I'll miss having you close, but more than anything I'm happy to see you go after something you've wanted for so long. You're going to have amazing experiences, and we'll be right here to hear all about them. Between video calls, messages, and a visit as soon as I can, you're not getting rid of me that easily. Good luck on this adventure,
2 variablesHeartfelt
IT support/oddlogin

Suspicious sign-in alert

Hi name, We detected an unusual sign-in to your Account or app account on today’s date from Location or device. Was this you? Reply to this email to confirm. If you don't recognize it: 1. Change your password right away. 2. Make sure two-step verification is turned on. 3. Sign out of any open sessions on other devices. For your security, we will never ask for your password by email or phone. Best regards,
4 variablesFirm
Marketing/partnerfollow

Follow up on a partnership proposal

Hi name, I reached out a few days ago about a possible collaboration between Your company and your team, and wanted to follow up in case it got lost in your inbox. The idea is Proposal in one sentence. We think it could add value for both communities without much effort. Would Next step work for you? If now isn't a good time, just let me know. Best regards,
4 variablesProfessional
Agencies/conceptpitch

Invite the client to a creative concept presentation

Hi name, The creative concept for Project or campaign is ready, and we'd love to walk you through it. How about meeting on Proposed date and time Format? We'll need about Length in minutes minutes to explain the idea, show you Concepts and hear your first impressions. If the people who make the final decision can join, even better: it helps us move faster. Does that time work for you? Best,
6 variablesFriendly
Education/tutorsession

Confirm a private tutoring session

Hi name, I'm confirming our next Subject session: • Day and time: Day and time • Location: Location • Topic: Session topic If you can, please bring What to bring (exercises, notes, questions) so we can make the most of our time. If you need to change the time, let me know at least 24 hours in advance and we'll find another slot. See you soon,
6 variablesFriendly
Legal/organizedocs

Remind the client to organize documents

Dear name, This is a reminder of our meeting on Date and time. To make the most of our time, we would appreciate it if you could bring your documents organized as follows: 1. By date, from oldest to most recent. 2. Grouped by topic: Topics or sections. 3. With a copy of each document, always keeping the originals. If you have related messages, photos or other files, please keep them as they are and Digital files. Kind regards,
4 variablesFriendly
Admin/eventsignup

Confirm an event registration

Hi name, You are registered for Event name (Dates). I completed the registration with your details and forwarded you the confirmation with your ticket. Key details: Venue, schedule, sessions or access I added it to your calendar. Travel If you need anything else for the event, such as business cards or materials, let me know in advance. Best,
5 variablesClear
Support/subpaused

Confirm a subscription is paused

Hi name, All set: your Plan name subscription is paused from today, today’s date, until Resume date. While it's paused: • We won't charge you anything. • Your data and settings stay saved exactly as they are. • Access Your subscription will resume automatically on that date and billing will restart then. If you'd like to come back sooner, just let us know and we'll reactivate it right away. Best regards,
5 variablesClear
Communication/meetminutes

Send meeting minutes

Hi everyone, Here are the minutes from the Meeting date meeting about Topic. Attendees: Attendees Decisions and action items: Decisions made and tasks with owner and due date If anything is missing or wrong, please let me know by date + 2 days. After that, I'll consider the minutes final and save them in the project folder. Thanks, everyone,
5 variablesClear
Sales/discountreply

Share which discount was approved

Hi name, I reviewed your request with Approver, and here's exactly how far we can go. What we can offer: What was approved What isn't possible is What can't be offered, because it would affect the terms we give other customers. This offer is valid until date + 7 days. I think it's a fair middle ground. Does that work for you? Best,
5 variablesClear