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Support replies, sales emails and messages for your customers. Copy them, or save them in NexoPad and type them with a shortcut.
HR/promotion
Hi everyone, We have some good news to share: Person's name is stepping into a new role on Effective date as New role. This step recognizes their great work. Among other things, they have stood out for: Achievements to highlight In the new role, they will be responsible for New responsibilities. I'm sure the whole team joins me in congratulating them. If you have any questions about how this changes our day-to-day work, I'm here to help. Best regards,
HR/internaljob
Hi everyone, We're opening an internal position for Position on the Team or department team. Before we look outside, we want to give people who are already part of the company the chance to apply. What we're looking for: Main requirements If you're interested, send me a few lines about why you'd be a good fit by date + 10 days. There's no need for a formal resume. All applications will be handled discreetly. Best regards,
HR/policyupdate
Hi everyone, We'd like to let you know about a change to our Policy name policy, which takes effect on Effective date. What's changing: Main changes The full document is available at Where to find it. Please read it carefully and Acknowledgment before it takes effect. If you have any questions, I'm here to help. Thanks,
HR/training
Hi customer name, You're invited to the “Training name” training session, designed to Training goal. • Date and time: Date and time • Format: Format Spots are limited, so please confirm your attendance by date + 3 days. If you can't make it this time, let me know and I'll sign you up for the next session. Best regards,
HR/exitinterview
Hi customer name, Before your last day on Last day, we'd like to sit down with you for an exit interview. It takes about Length and helps us understand what we do well and what we should improve. We'll talk about: • Your experience on the team. • What led you to make this decision. • What you would change if you could. Your answers will be kept confidential. Does Proposed date and time work for you? If not, let me know what suits you better. Thanks,
HR/probationok
Hi customer name, Congratulations: you've successfully completed your probation period as Position, and we're glad to keep you on the team. Over these months, here's what we've valued most about your work: Highlights In the coming weeks, Manager's name will meet with you to set your goals for the next stage. If there's anything you'd like to suggest or improve, it's a great time to bring it up. Thanks for all your effort,
HR/salaryreview
Hi customer name, As part of the Year or period salary review, I'd like to meet with you to talk about your compensation and how we see your growth in the company. • Date and time: Date and time • Place: Place If you'd like, bring notes on the achievements and responsibilities from this period that you think are worth discussing. It will be a confidential conversation, with time for your questions. Could you confirm this works for you? Best regards,
HR/benefits
Hi customer name, Just a reminder that the deadline to Action is Deadline. This year you can choose from: Available benefits To do it, go to Portal or form and follow the steps. If you don't make any changes, If no changes. If you have questions about any option, write to me and we'll go over it together. Best regards,
HR/applicationok
Hi customer name, Thank you for applying for the Position role. We're confirming that we've received your application. Here are the next steps: 1. We'll review all applications until Closing date. 2. If your profile is a good fit, we'll reach out to set up a first interview. 3. Either way, we'll let you know the outcome of the process. In the meantime, if you'd like to add any details or have questions, just reply to this email. Best regards,
Ecommerce/orderok
Hi customer name, Thank you for your purchase. We've received your order Order number and we're already getting it ready. Summary: • Items: Items • Total: Order total • Estimated delivery: date + 5 days We'll email you with the tracking number as soon as it leaves our warehouse. If you spot any mistake in the address or the items, reply to this message as soon as possible and we'll fix it. Best regards,
Ecommerce/shipped
Hi customer name, Good news: your order Order number is on its way. • Carrier: Carrier • Tracking number: Tracking number • Track your package here: Tracking link Tracking may take a few hours to update. If the package doesn't arrive or something looks off, reply to this email and we'll look into it. Best regards,
Ecommerce/shipdelay
Hi customer name, We're writing to let you know that your order Order number will arrive later than expected. The reason is Reason. The new estimated delivery date is date + 7 days. We're sorry for the inconvenience. If you'd rather cancel the order or swap an item, reply to this email and we'll take care of it right away. Best regards,
Ecommerce/damageditem
Hi customer name, We're very sorry that Product from your order Order number arrived damaged. Thank you for letting us know and for sending the photos. To make it right, we'd like to offer Solution. Let us know if that works for you and we'll get it started today. If you'd prefer another option, we can look at that too. We apologize for the trouble,
Ecommerce/returns
Hi customer name, Of course, you can request Request type for your order Order number. Here are the steps: 1. Pack the item in its original packaging, unused and with the tags on. 2. Print the shipping label from Label or returns portal link. 3. Drop off the package at Drop-off point before date + 14 days. Once we receive and check it, we'll confirm the exchange or refund by email. Best regards,
Ecommerce/outofstock
Hi customer name, We're sorry to tell you that Product from your order Order number is out of stock. Here are your options: • Wait for it to come back: we expect to have it again around date + 10 days. • Swap it for a similar alternative: Alternative product. • Get a refund for that item. Just reply to this email with the option you prefer and we'll take care of it right away. Best regards,
Ecommerce/cart
Hi customer name, We noticed you left Product in your cart. We've saved it for you in case you'd like to finish your purchase at your own pace. You can pick up where you left off here: Cart link If you had any questions about sizing, shipping or payment options, reply to this email and we'll help. And if it just wasn't the right time, no problem at all. Best regards,
Ecommerce/productreview
Hi customer name, Your order Order number was delivered a few days ago, and we'd love to know what you think of Product. Would you leave us a review? It only takes a minute: Review link Your review helps other customers decide and helps us improve. And if something didn't go well, reply to this email and we'll sort it out. Thank you,
Ecommerce/discountcode
Hi customer name, We'd like to say thank you with a small gift: Percentage or amount off your next purchase. • Code: Discount code • Valid until date + 30 days • Terms Just enter it at checkout. If you have any trouble using it, reply to this email. Best regards,
Ecommerce/repeatbuyer
Hi customer name, We saw your new order Order number and wanted to say thank you. Having you trust us again means a lot to us. As a regular customer, Special touch. If there's ever anything we could do better, we'd love to hear from you. We reply personally to every email. Thanks again,
Ecommerce/backinstock
Hi customer name, You asked us to let you know, so here it is: Product is back in stock. You can order it here: Product link We've received Quantity. We can't hold it for you, but if you have any questions before ordering, just reply to this email and we'll help. Best regards,
Ecommerce/pricealert
Hi customer name, Good news: Product, which you Source, has dropped in price. • Before: Previous price • Now: New price The new price is available until date + 7 days or while supplies last. If you have questions about sizing, shipping, or returns, just reply to this email and we'll help. Best regards,
Ecommerce/paymentfailed
Hi customer name, We weren't able to process the payment for your order Order number. Your bank tells us Reason. We're holding your order until date + 3 days. To get it shipped without delay: 1. Go to Payment update link. 2. Update your details or choose another payment method. 3. Confirm your order. If you need help, just reply to this email. Best regards,
Ecommerce/preorder
Hi customer name, Thank you for pre-ordering Product. Your pre-order Order number is confirmed. • Expected ship date: Expected ship date • Payment: Charge timing We'll let you know if the date changes and, of course, when your order leaves our warehouse. You can cancel your pre-order free of charge at any time before it ships by replying to this email. Best regards,
Ecommerce/deliveryfail
Hi customer name, The carrier tried to deliver your order Order number, but couldn't because Reason. Here are your options: • Choose a new delivery day at Tracking link. • Pick it up at Pickup point before date + 5 days. If it isn't delivered by then, the package will be returned to our warehouse. Reply to this email if you need to change the address. Best regards,